Bienvenidos a Creantis

Implementamos soluciones prácticas

Generamos mejoras permanentes

Creamos ventajas sostenidas

Lanzamiento del Capitulo Peruano

El 19 de Abril pasado, Jesús Hoyos, gurú del marketing relacional y CRM en Latino América, presidió el cóctel de lanzamiento del Capítulo Peruano de CustomersForever, la mayor comunidad de intercambio de conocimientos para profesionales del marketing y CRM de la región. Durante el cóctel, Jesús dictó una conferencia sobre las experiencias exitosas y tendencias en el uso de múltiples canales de relacionamiento con los clientes y la aplicación de Web 2.0.
Mas información Ver videos, fotos y presentación del cóctel

CRM CALA 2007, del 9 al 11 de Mayo, Coral Gables, Florida

El CRMC CALA es la edición para el Caribe y Latino América del CRMC, el evento más importante para especialistas en CRM y que se ha convertido en la conferencia ineludible para los profesionales del marketing. CRMC CALA se realizará del 9 al 11 de Mayo del 2007 en Coral Gables - Florida, y tendrá como conferencista Central a Patricia Seibold, autora del best seller Outside Innovation: Como sus clientes co-diseñaran el futuro de su empresa. Ver fotos del CRMC CALA 2006

Seminario Gestión y Supervisión de Call Centers

Este 27, 28, 29 y 30 de Noviembre se llevará a cabo el Seminario de Gestión y Supervisión de Call Center dirigido por el Lic. Sergio Roservich Director del Post grado Call Center Management de la Universidad de Belgrano, dictado en Argentina, Ecuador, Guatemala y El Salvador. Asimismo es Director del Seminario de Actualización Profesional Telesales Management de la Universidad de Belgrano.
Ver detalle .

Fred Newell, Padre del Database Marketing, estuvo en Lima.

Fred Newell, el Padre del Database Marketing y autor de varios bestsellers sobre CRM, estuvo en Lima entre 5 y 6 de Octubre invitado por Creantis, para realizar Seminarios In Company en empresas líderes. La visita de Fred, genero gran interés en las empresas peruanas por definir estrategias y operaciones centradas en el cliente. Ver biografía de Fred.

Foto: (de izq a der ) Fred Newell - Oscar Santa Cruz

Del buen pensar y mejor hacer: mejora permanente y gestión del conocimiento

Describe PDM - Problem Driven Management, un Enfoque de Gestión Operacional de mejora permanente que se apoya en y potencia el conocimiento individual y de la empresa. PDM crea un ambiente de iniciativa y responsabilidad y provee metodologías para resolver problemas de operación. Mc Graw Hill. Beatriz Muñoz-Seca, Ms. en Educación en Harvard, y Josep Riverola, PhD en Dirección de Operaciones en Stanford, profesores del IESE y miembros del Consulting Board de Kope Consulting. Ver detalle.

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